Refund & Cancellation Policy
Last updated: October 16, 2026. How cancellations and billing adjustments work.
1. Operating Parties
Tintly is operated by Sagar Gupta, an individual based in India. Contact support at support@tintly.app.
All payment transactions, checkout processing, and invoices are managed by Dodo Payments as our Merchant of Record.
2. Cancellation Policy
You can cancel your subscription at any time with zero friction.
To cancel, navigate to Settings → Billing inside your workspace and click “Manage Billing”. You can cancel through the self-serve customer portal in seconds.
- Access continues: When you cancel, your account remains active and accessible until the conclusion of the prepaid billing period (month or year).
- No future charges: Your subscription will not renew, and your payment method will not be billed again.
3. Refund Policy
All payments for Tintly subscriptions are non-refundable.
Because Tintly provides immediate access to proprietary marketing strategies, ongoing AI generation capacity, and compute resources upon subscription activation, we do not provide pro-rated refunds or retroactive reimbursements for unused periods.
4. Billing Errors & Duplicate Charges
If you believe you were charged in error (such as a technical duplicate transaction or an incorrect amount), please contact us within 14 days of the transaction date at support@tintly.app.
We review genuine billing discrepancies immediately and issue appropriate corrections or refunds via Dodo Payments where an error occurred.
European Union & UK Statutory Rights
Consumers in the EU and UK may have statutory rights for digital services. Dodo Payments handles statutory VAT and consumer-law compliance for cross-border transactions as Merchant of Record.